We are constantly trying to improve access to our services. In response to patient feedback we have developed an appointment system (for both the doctor and the nurses) that offers a combination of book-on-the-day and pre-bookable appointments.
In addition, we are pleased to offer telephone consultations. Appointments are 10 minutes in duration, unless specifically requested otherwise. They can be booked at the surgery, by phone on 020 8397 6361 and from this website via the link above.
Commuter Clinics (for those who are unable to attend during the day) are available as follows:
- Monday from 18:00 - 19:00
- Thursday from 18:00 - 19:00
- Every Saturday from 08:30 - 11:00
On Saturdays we offer both pre-booked appointments as well as a limited number of same day slots which can be booked by calling the reception desk from 08.00am on Saturday mornings.
We aim to be able to offer you an appointment with the doctor of your choice within two weeks; patients are encouraged to consult one particular doctor for each episode of illness.
Our nurse practitioner has her own appointment times and may be the best person for you to see for acute illness, injuries, asthma etc.
Appointments are for ten minutes only. If you have a number of problems you are welcome to make a double appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you are late you may be asked to book another time or wait until the end of surgery.
Kingston Extended Primary Care Service
In addition to the appointments that we are able to book with the clinicians in-house, the reception staff are also able to book you an appointment in the Kingston Extended Primary Care Service. This service provides additional appointments for Kingston residents between the hours of 6.30pm - 20.00pm Monday to Friday plus 08.00am - 20.00pm on Saturdays and Sundays. The service runs from three 'hubs' across the borough as follows;
- Merritt Medical Centre on Merritt Gardens in Chessington
- Kingston Health Centre on Skerne Road in Kingston
- Surbiton Health Centre on Ewell Road in Surbiton
During the day Monday to Friday you can book appointments by contacting the reception staff here at the practice. If you want to be seen in this service on the weekends, you need to contact them directly by telephone on 020 3481 9942.
You can find out more information about the services available across Kingston by clicking here